Must-Considered Features in a Restaurant App in 2022 and Beyond

by orangemantra

Every industry, including the restaurant industry, is undergoing digital transformation. The popularity of food delivery apps has paved the way for the restaurant industry to thrive. Restaurant owners are gradually realizing the value of a mobile app in generating revenue for their establishment. Restaurant app development assists you in managing your staff, customers, orders, sales, and other aspects of your business.

Features for Restaurant Mobile Application

Loyalty, Rewards and Discount Programs and Building Relationship

Customers are at the heart of any business. A customer-centric Android App Development Company will always try to prioritize the carefully planned loyalty program. This guarantees an increase in customer engagement and transaction volume. The loyalty program must address specific business requirements. Single-card loyalty programs are designed for single locations, whereas multi-card loyalty programs are designed for multiple locations.

Mobile Payments and Online Ordering

Online ordering is extremely beneficial to your restaurant’s mobile app. 69% of customers order food via mobile device. Customers can also avoid long lines at their preferred restaurant by ordering online. A mobile payment always makes a customer happy. The mobile app also improves the efficiency and accuracy of order processing. In fact, 67% of customers who order online return to restaurants frequently. Push notifications for ordering are essential features.

Table Reservation

Many high-end restaurants do not accept walk-ins and instead require customers to make an advance reservation for a table. Others may be smaller in size but serve high-quality food, making it impossible to visit without a valid table reservation. Customers who are unable to plan a visit to their favorite restaurant will be relieved if the restaurant app includes a table reservation feature.

Location-based Services

Restaurant app development includes location-based services such as geofencing and beacons, which allow for customer engagement before the customer arrives at the actual location. This is analogous to handing out flyers to passers-by. According to one study, using beacons can result in an 8-12% increase in your weekly customer base.

Social Media Integration

Social media integration has become an absolute necessity for any business in this digitized world. Photos are typically uploaded to social media accounts such as Instagram, Facebook, and Snapchat so that customers can share their experiences. Furthermore, discounts and loyalty programs may be linked with social media, and customers may earn reward points by inviting their friends.


Chatbots are a newer technology in the restaurant industry. However, the restaurant development industry is eager to embrace it. AI-powered chatbots are no longer limited to answering basic questions; instead, they take personalization to new heights. Bots today can easily initiate dialogues and spark conversations with customers.

Customer Feedback Portal

Customer feedback is the most straightforward yet effective method of gaining complete visibility into insights that can help you improve your app. Users will be able to share their experiences through the app’s customer feedback portal. These experiences or customer demands can later be used to improve the app’s functionality and user experience.


The above-mentioned must-have features for a successful restaurant mobile app development are just the tip of the iceberg, as advanced feature integration can help deliver an ultra-smooth customer experience. All of the core features of mobile food ordering apps described above are intended to serve both customers and businesses at the same time. As the online food business expands, it is critical to implement compelling functionalities in order to sustain and meet the needs of modern-day users.

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