Try These Steps to Fix QuickBooks Payroll won’t Update Error

by alexnelson12

QuickBooks desktop supports a feature called payroll service. It provides payroll updates for active subscribers. The updates cover accurate rates, calculations of tax tables, payroll tax forms, etc.

However, QuickBooks payroll updates only sometimes work. And it is one of the most common problems encountered by users. Suppose you are facing the same issues with the payroll update. Cheer up! You are in the right place. While updating the payroll, ensure you have an updated version of QuickBooks. This blog will discuss the causes and ways to fix QuickBooks payroll won’t update errors.


What is a QuickBooks Payroll Won’t Update Error?

The payroll in QuickBooks faces some difficulties while updating. A lack of active subscriptions causes issues in the QuickBooks payroll update. These issues have more than one cause. To dig the problem out of the computer system completely. You need to examine the causes before going to any conclusion. 


Causes and Symptoms Behind QuickBooks Payroll Won’t Update Error.

The sources which trigger this error are:

  • When using an outdated version of QuickBooks.
  • The company file is corrupted.
  • When the service key is invalid.
  • The subscription is not active anymore.
  • An employer identification number needs to be corrected.
  • If the information provided is baseless in the paycheck, it can lead to this issue.
  • False input of date and time.

Symptoms of this error are:

  • The appearance of the error in front of your screen.
  • The system runs slowly.
  • QuickBooks payroll update doesn’t work.
  • Windows program crushes every time an error appears.


Methods to Resolve QuickBooks Payroll Won’t Update Error

Method 1: Put Right QuickBooks Desktop Software.

Repair QuickBooks Desktop Image

  • Go to Control Panel.
  • Then, move to Programs and features.
  • A list of programs will show up in the front.
  • Locate QuickBooks from the list and right-click to choose the option names Uninstall/Change.
  • A window will pop up saying Uninstall window.
  • Click on Repair.
  • Move forward by accepting the conditions.
  • Now re-launch the software to see if the QuickBooks payroll update is working.

Method 2: Manually Resolve This Issue.

  • First, launch the application.
  • Locate Employees from the menu.
  • From the sub-category, select Get payroll updates.

Get payroll updates Screenshot Image

  • Then, click on the link that leads you to download the whole payroll update.
  • After downloading, click on Update.
  • A message will show up after the competition of downloading. “you have successfully installed payroll tax in your computer system.”
  • Then, hit on Ok to read the changes.
  • If the issue is still present, then rename the folder. For example, change the folder’s name from CPS to CP SOLD.
  • After making all the changes, you need to update the payroll again.
  • If this doesn’t work, shut down the User Account Control.

Turning off User Account Control UAC Screenshot 1024x542

  • After shutting it down, download it again.

Method 3: Instate Digital Signature Certificate. 

Download and install a digital signature certificate Screenshot

  • To initiate this method of fixing QuickBooks payroll updates. First, go to Local disk (C:)
  • Locate Program files and then Intuit
  • Then, go to the QuickBooks folder.
  • Then, choose the file named QBW32.exe and right-click on it. And select Properties.
  • Hit on the Digital signature option. Check if Intuit is present in the signature list.
  • Then, choose the Details tab.
  • A new window will pop up, where you have to select View Certificate.
  • And in the certificate box, click on the Install Certificate.
  • Continue clicking on Next as per instructions until you reach the Finish tab.
  • Then, Restart your system and Open QuickBooks before installing a new payroll update.

Method 4: Run QuickBooks Payroll Update Safe Mode.

Safe mode Image 1024x460

  • First, you have to shut down your computer system.
  • Then, continuously tap on F8 to go to Safe mode.
  • You will see a black window saying Advanced boot options.
  • Use your keyboard to navigate to the Safe mode option.
  • Then, download QuickBooks desktop payroll updates.
  • After downloading, Restart your computer system to normal mode.
  • Then, download the payroll update again and check if the issue is resolved.

Method 5: Check the Time and Date.

System Date and Time Settings Image

  • First, click on the time and date tab on the toolbar.
  • Right-click on it and choose the option Adjust date/time.
  • Choose the correct date if required.
  • Do the same with the time according to your time zone.
  • Then, hit on Ok.
  • Now, open QuickBooks and examine the error. QuickBooks payroll won’t update is solved.



When your QuickBooks payroll update doesn’t do the updating part, it feels like a mess. If it’s surpassed, it becomes a task. 

We have provided all the possible solutions to tackle the situation. We hope these methods have helped you throughout your journey of fixing it. If not, then don’t worry. You can leave the rest part on us. Contact us at +1-800-615-2347 related to any QuickBooks query. Our trained and experienced QuickBooks error support team will help you fix the problem.

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